From the confirmation of the order, the package will be shipped in 24/72h, for any delays we will notify you by e-mail of the timing of the preparation before validating the order.
You will receive a shipment confirmation e-mail containing the link through which you will be able to know the progress of the shipment.
We recommend that you use a shipping address where someone is always present.
In the event of an absent recipient, the delivery man will try to deliver for the next two days, if even on the third attempt the recipient is absent, the shipment will go to Fermo Deposito in the relevant branch where it is possible to collect it directly from the customer by contacting the forwarder in charge.
We remind you that couriers do not deliver by appointment and there is no telephone contact.
National Shipping
Shipping costs where they are not expressly indicated as Free, have a cost of € 7.99 throughout the Italian National Territory*
Delivery will take place in 24-72h from Monday to Friday (Saturday and holidays excluded)
By purchasing multiple items, the cost of shipping remains unchanged
*except in disadvantaged locations
Shipment Europe
Shipping costs to European countries will be calculated automatically by inserting the product in the cart and logging in.
Delivery will take place in 3-5 days from Monday to Friday (Saturday and holidays excluded)
Receipt of the Parcel
When the courier will deliver, be sure to check:
· That the package is intact and undamaged and conforms to the standard characteristics of a package;
· That the number of packages indicated on the waybill corresponds to the number of packages actually delivered;
Any disputes must be raised immediately to the carrier, in the absence of these, the product is considered delivered correctly.
Shipping Tracking
All shipments are monitored by the parcel tracking code; the '' Tracking Number '' that will be sent to you by e-mail as soon as the shipment has started.
Check your SDA shipment: Click here
Call the SDA customer service number 199113366
Check your DHL shipment: Click here
Call the DHL customer service number 199199345
Check your GLS shipment: Click here
Call the GLS customer service number 0298035556
Check your DPD shipment: Click here